This service will help you to optimize your customer service and make your business grow.
Stafferty is to:
- check the presence of promoters, sellers, waiters, and administrators.
- evaluate sellers' appearance, customer treatment, product knowledge, speech literacy, quality of counseling, and behavior in relation to the culture and philosophy of your company.
- examine the image and conditions of points of purchase.
- analyze the final customer's buying experience in total.
- assess online customer experience and delivery.
Stafferty's advantages:
- independent assessment of service standards in-store and online.
- adherence to term arrangements.
- transparency of the processes.
- additional implementation of training programs for promoters and sellers based on the results of the audit.
- always achieving agreed KPIs.
