This service will help you to optimize your customer service and make your business grow.
Stafferty is to:
- check the presence of promoters, sellers, waiters, administrators
- evaluate sellers' appearance, customer treatment, product knowledge, speech literacy, quality of counseling and the behavior in relation to the culture and philosophy of your company
- examine the image and conditions of points of purchase
- analyze the final customer's buying experience in total
- assess online customer experience and delivery
Stafferty's advantages:
- independent assessment of service standards in store and online
- adherence to term arrangements
- transparency of the processes
- additional implementation of training programs for promoters and sellers based on the results of the audit
- always achieving agreed KPIs